Frequently Asked Questions (FAQ)

1. Are your bags made from genuine leather?

Yes, all our bags are crafted using premium-quality genuine leather and carefully selected materials to ensure durability, elegance, and long-lasting beauty.

2. Where are your bags manufactured?

Our bags are designed with a focus on luxury aesthetics and produced by skilled artisans using high-quality craftsmanship standards.

3. How do I know if my bag is authentic?

Each bag comes with an authenticity card and branded packaging to guarantee that you receive an original product.

4. Do you offer international shipping?

Yes, we offer both domestic and international shipping. Delivery times may vary depending on your location.

5. How long does delivery take?

Orders are usually processed within 1–3 business days. Delivery typically takes:

Domestic: 3–7 business days

International: 7–14 business days

6. What is your return and exchange policy?

We offer easy returns or exchanges within 7–14 days of delivery, provided the product is unused and in its original packaging with tags intact.

7. How should I care for my luxury bag?

To maintain your bag’s beauty:

Store it in the dust bag provided

Avoid direct sunlight and moisture

Clean gently with a soft, dry cloth

Do not overfill the bag

8. Are your products waterproof?

Our bags are water-resistant but not fully waterproof. We recommend keeping them away from heavy rain or water exposure.

9. What payment methods do you accept?

We accept major credit/debit cards, UPI, net banking, and other secure online payment options.

10. Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placement by contacting our customer support team.

11. Do you provide gift packaging?

Yes, we offer luxury gift packaging on request, perfect for special occasions.

12. How can I contact customer support?

You can reach us via email or through our website’s Contact Us page. Our support team will respond within 24 hours.